Terms and Conditions of Supply of Awakening Nation (awakeningnation.com)
www.awakeningnation.com (“the site”) is owned and operated by the representatives of Awakening Nation (us, we, our), a private, unregistered entity on the land mass that is known as England. We do not operate within the legal system. We are a private, unregistered and unincorporated entity. These terms and conditions are written in plain English as set out in the Oxford English Dictionary.
Please read these terms and conditions carefully before booking and event and/or placing an order. By purchasing products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase products on this site. For the man or woman reading these terms and conditions, we will refer to you as “you” or “your”. When we say “you” or “your”, we are referring to the man or woman reading these terms and conditions.
2. CHANGES TO TERMS
We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.
Please check these terms and conditions periodically for changes.
Your continued use of this site and purchase of products and services on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.
If the revised terms apply to your order, we will notify you of the changes. If you intend to cancel the Contract with us upon such changes, you may cancel either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel, you shall return (at our cost) relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
We have made every effort to display the images of the Products accurately on our Site, but they are for illustrative purposes only. All sizes, weights, capacities, colours, dimensions and measurements indicated on our Site have a [2%] tolerance. Products delivered and packaging may vary slightly from those images.
5. AGE RESTRICTION
You shall not purchase any Products from our Site if you are below the age of 16 years old.
6. ACCEPTANCE OF ORDER
6.1 These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the Order issued to you by email (Dispatch Confirmation). We are not bound by the Order unless we accept it in writing.
6.2 If there is any conflict between these Terms and any term of the Order, the Order will take priority.
6.3 At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.
6.4 If you have already paid for the Products and we are unable to supply you with a Product because the Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible.
7. ENTIRE AGREEMENT
8.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.
8.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
9. RIGHT TO CANCEL & TRANSFERS
9.1 You have a right to cancel a Contract which starts from the date on which you receive the Booking Confirmation. Your right to cancel the Contract depends on what you have ordered and how it is delivered, as set out in clause 9.2 below.
9.2 Upon booking an event or placing an order for an event, our cancellation period is 72 hours from the date of you receive the Confirmation email and you will be entitled to a refund.
Example: if we provide you with a Booking Confirmation on 1 April you may cancel at any time between 1 April and 23.59 hours on 4 April and receive a refund as set out in 10.1. If you cancel on 5 April, we will not process your refund request. However clause 9.4 will apply.
9.3 If you book a place within 72 hours of the event start date, then clause 9.2 will not apply and we will not be able to issue a refund. However clause 9.4 will apply.
9.4 Should you cancel outside of the 72 hour window, we will offer you a free place at our next consecutive event only. However, we will not be able to transfer your place beyond the next consecutive event.
9.5 Bookings are fully transferable and you are welcome to swap or sell your place to someone else. Please inform us if you do this via firstname.lastname@example.org.
9.6 If you cannot attend the event, please inform us no less than 72 hours prior the event and clause 9.4 will apply. If you inform us later than 72 hours prior the event commencing then clause 9.4 will not apply.
Example: if the event is on 31 May, you will need to inform us by no later 23.59 hours on 28 May to invoke clause 9.4. If you inform us on or after 29 May, then clause 9.4 will not apply.
a) To cancel a Contract in accordance with clause 9 above, you should email us on email@example.com. On receipt of your cancellation form we will e-mail you confirmation of receipt.
b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at firstname.lastname@example.org
10.1 If you cancel your Contract we will:
a) refund you the price you paid after deducting the payment processing fee of 0.14% + 20p from your refund.
Example 1: If you pay £20 for a ticket, your refund will be £19.52 (0.014% is 28p +20p = 48p)
Example 2: if you pay £35 for two tickets, your refund will be £34.31 (0.014% is 49p + 20p = 69p)
10.2 Refunds will be made to you on the credit card or debit card used by you to pay.
11.1 You will receive an automated booking confirmation and you will receive e-tickets as a PDF to the email address you supply on the booking form.
11.2 We do not take any responsibility for incorrect email addresses and/or telephone numbers that are supplied to us.
11.3 We do not take responsibility for any emails that may reach your spam or junk mail folders; it is your responsibility to check your spam or junk mail folders for emails following placing your booking.
Payment for Products is to be made in advance by credit or debit card. We use Stripe as our preferred payment processor.
13. CIRCUMSTANCES BEYOND OUR CONTROL
13.1 If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.
13.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
13.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:
13.4 you will be notified as soon as reasonably possible; and
13.5 the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.
13.6 If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with clause 9. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 4 weeks in accordance with our cancellation rights in clause 9.
14.1 Any notice to us should be in writing and sent to us by e-mail to email@example.com
14.2 Any notice to you will be in writing by e-mail to the email address you provided us with on the booking.
15. CONTACT US
15.1 For any questions or queries you can contact us at firstname.lastname@example.org